FAQ
What Type of Art Files do you Accept?
For art files under 10MB send them to Info@invictusimprints.com. . All files must be 300 dpi or more. Preferred file types are .PSD, .EPS, .PDF & .AI. If your submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background.
What Is Your Average Turn Around Time?
Our average turnaround time is 10-15 business days (Mon – Fri) plus shipping time. This is not guaranteed. If you pay for an order after 5:00 pm your order will not be processed until the following business day. Adding additional finishing to your order may extend your turnaround time.
What Are Your Standard and Oversized Print Sizes?
- Standard Screen Size: Up to 20″ X 24″
NOTE: Artwork size stays the same throughout your entire order. Screen sizes do not increase for each garment size.
Do You Offer Brands and Items That Are Not Posted on Your Price Chart?
We can get just about anything you need. If you do not see the item you want on the price chart, please send an e-mail to Info@invictusimprints.com and ask for pricing.
Can I Get 100 T-Shirts With Two Separate Designs?
You can, but it would have to be priced as two separate 50 piece orders.
Can I Choose Different Items, Sizes, and Colors In The Same Order? What About Styles?
Sure. You can do all sorts of different colors and sizes with your order as long as the printed ink color stays the same. You can also mix different items as long as the print size is the same. If you decide to change the color of the ink, there will be an Ink Change Fee of $15 per ink color change.
I am Missing a Few Items / I received More Items Than I ordered. Why is That?
Sometimes an item may be misprinted or damaged in production or when it is received from our vendors.
I Don’t Have Artwork, Can You Make Custom Artwork for me?
We do offer custom artwork creation, but it really all depends on what you are looking for. For a quote, send your ideas to Info@invictusimprints.com.
I Found Something Wrong with my Order! What do I do?
If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way we will take care of you!
I Need My Order Fast! Do You Do Rush Orders?
We do offer rush orders. Each rush order will be custom quoted. Contact: Info@invictusimprints.com
What Is a Screen?
A screen is used for each color of ink used on a garment. (ex. 3 Color Art = 3 Screens)